Just leased a new Q7 from Hernan at Autohaus and he was very helpful throughout the process. Love my new car!
I can't say enough great things about Autohaus team Lancaster. Porche, Audi, VW and a world class used car center too. The service is above anything I've ever experienced and the sales and support staff and Technicians and auto detailers are all friendly and professional and focused on one goal-the BEST POSSIBLE WORK. And they meet and exceed every time! Great team from the top down and the bottom to the top. Keep it up!
We live in Pittsburgh and were looking for a pre-owned 2017 Q7. We happened to be coming to Lancaster for the weekend and the dealership had a vehicle in inventory. We made an appointment with Hernan Diaz-Egg, which was towards the end of the day on a Saturday. Hernan could not have been more attentive and professional. He was extremely knowledgable about the Q7 and Audi vehicles in general. After a great test drive and coming to a relatively quick agreement on price, we ended up buying the car that day. Hernan stayed late to ensure we had everything we needed and that all of our questions about the car were answered before we left that day. The experience was painless and easy. Hernan went above and beyond - - he gave us his cell phone number and told us he would be available on Sunday if anything came up or we had any questions. He called the following week to see if we had any follow up questions and to inform us that our next 3 service appointments were prepaid by the previous owner, which was an unexpected bonus! We love our new vehicle!
I just acquired my 3rd Audi (an A7) from Audi Lancaster. My experience with them over the years has been excellent, both in terms of service and sales. My most recent experience with Shari Sell during the sales process was excellent. She was knowledgeable, accommodating, and very likeable. I'm definitely a customer for life!!
I recently purchased a used A5 convertible from Audi of Lancaster. I had a great experience. My salesman was Hernan, and he was very helpful and was able to answer all my questions. I had been looking for a car like this for awhile because I don't make decisions quickly. It was because of his knowledge of the Audi line, and his overall customer services, that made the purchase with him an easy one. Since purchasing the vehicle, he has been good about following up to make sure everything is good and I am still happy. Thanks Hernan!!! See you in a few years when I am ready for my next Audi.
Great Dealership EXPENSIVE
Excellent buying experience for atlas
Our Sales Person, or shall I say my brother from a different mother, Hernan Diaz-Egg, could not have been more professional. Each person on the entire sales team understood exactly what I wanted and strove to meet those wishes and expectations. And while they provided other options or considerations, they never made me feel pressured.
Hernan was great to work with. He was professional and respectful and we would certainly recommend him to our friends and co-workers. Our Q5 is fantastic.
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