Customer Testimonials

Hernan is great.

This was our first time dealing with Audi Lancaster & we had an amazing experience. We purchased a 2022 Audi SQ5. Our salesman was Hernan Diaz-Egg. He was extremely helpful with all my questions during the entire purchasing process. We did all of the credit application stuff before we scheduled the appointment to pick up the vehicle. The vehicle was all prepped & ready to go when we showed up. We were only there for roughly 30 minutes while we signed paperwork & waited for them to add the requested ceramic coating. We drove over 3 hours roundtrip & would certainly do it ...

Hernan represents the epitome of excellence in new Audi sales. This year marks the second Audi Etron we have purchased through him. We settled on a high-demand Etron GT, and he treated us with fairness, timeliness, and honesty through the entire process. He has certain continued to earn our repeat business!

Had our Audi serviced here. Car was done on time people there are very helpful

I had such a great experience working with this gem 💎 Barbara! She was incredibly knowledgeable and made me feel like she was there to make sure I was settled into the perfect vehicle, not just “What’s available “ in this very difficult time of car buying. After months of working with people at dealerships all over the area (finding nothing and being given the run around) I could not be more happy that I made my final decision with her and Lancaster Autohaus! I will be back again to see Barb and will definitely be sending people her way. Thank ...

I can’t say enough good things about Barbara Auker!! This is our second time working with Barb for our new Tiguan and she always goes above and beyond! She is very informative about everything. I wanted to trade in my current 2020 Tiguan and look into getting the 2022 Tiguan. They didn't have the exact one i wanted on the lot at that time but made sure before i left to make phones calls to find one before i left, and they did! They said it would take a few weeks to get to them but it ended up coming ...

I just moved to Pennsylvania from California and needed to buy a new car. Barbara was absolutely fantastic. She helped me through the entire process of finding the perfect car, and getting my PA drivers license and insurance. George was terrific in helping me through all the other paperwork and payment. Both were not only knowledgeable but also very nice. I am completely happy with my new Volkswagen and highly recommend the Autohaus.

Very pleasant sales people..gave great price...took time to explain breakdown of car pricing

Barb was fantastic in making a quick and efficient purchase of my CPO 2017 Tourareg. She is knowledgeable, fun, and has everything at her fingertips. My whole experience with Autohaus was professional and effortless. Financing was great and to boot there is a mini car museum on the lower level for us goofy car buffs. My Audi Fox was there as well as Porsches, Beetles, and even The Thing!!!

We just purchased our second Audi from Hernan Diaz-Egg at Autohaus Lancaster. He was able to secure the exact 2022 Audi Q3 that we wanted, even while the current supply of new vehicles is extremely low. He also provided an excellent trade-in value for us and made the entire car buying experience positive. Hernan is the best in the business and delivers outstanding customer service consistently. Thanks again "H"!

I’ve been a customer of Autohaus Lancaster for 23 years. I didn’t expect to be buying a new Audi, and Christopher and Morgan in service were professional, personable and transparent. They connected me with Hernan in sales who made the new vehicle buying process seamless. He went out of his way to be kind and available, even on his day off. George with financing was extremely knowledgeable and helpful. I was treated with respect and courtesy throughout the entire process.

Anthony was instrumental in helping me purchase my brand new Audi TT. He is very knowledgeable with foreign cars. His guidance through the process was amazing as I’ve never had an opportunity to do a car purchase by myself especially from another state and being a woman from VA. I highly recommended Anthony and the team at Autohaus Lancaster for your car purchase. They will take a great care of you no matter which state you are coming from.

Tim at the VW service has always been more than helpful in solving problems. With my previous VW (not bought at Autohaus) and my present new VW. The sales and service staff are top notch. Great dealership.

We shoped on line all over town. Inventories are low and prices are highfor new and used cars . Auto Hauus had a good deal on a used car in our price range. Barbara our sales associate was so kind and helpful. We were impressed with the whole process.. Thanks!

Had a good experience with the service department.

Troy was awesome and very professional, handled everything great and got my wife and I in the car we wanted.

Super selection of pre-owned Porsche sports cars. A very nice facility with a great sales staff. Traveled from Maryland to purchase my "new" 2018 Carrera at a fair price and love it!

Love this place

Quick clean service. Easy to work with and courteous.

I drove to Autohaus from Philadelphia for Hernan! He helped me end my VW lease early and get into a new VW lease that better fit my needs. Hernan is professional, kind, and funny! He went above and beyond to make everything work with my limited schedule, and even parked my old and new cars next to each other so he could take a photo of me between them!

I had a great experience working with Hernan to lease my first ever Audi and I am thrilled with my decision. Hernan was friendly, patient, polite, professional and very easy to work with. I never felt any stress or pressure! He did an excellent job of working with me to find something that fit in my budget!

Easy in and out as promised. Great customer service. Thanks Dakotah!

Herman was a delight to work with and very helpful in managing our new lease. He directed me to a hybrid which I hadn’t known about. I am thrilled! He is an excellent salesperson: patient, friendly and efficient. I would recommend him highly. Autohaus is an excellent dealership.

Great experience helping me find a A4. Hernan was patient with me while deciding which model fits me the best. Quick service and friendly attitude.

Hands down the best car buying experience I’ve ever had. Hernan Dias-Egg Was so helpful and patient. He listened to what I wanted and then made it happen! The entire atmosphere is very laid back and friendly which made my experience stress free!

I recently purchased a Tesla Model S from Autohaus Lancaster and can't say enough how pleased I was with the process from end to end. I had to drive a couple of hours to get to the location and so the team at Autohaus made sure they had all the information they needed ahead of time, so my trip was not wasted. Troy on the sales team and Colin in Finance were both so thorough, timely, in-sync and just amazing to work with. Thanks for making this so easy for us!

I recently had the pleasure of working with Hernan Dias-Egg as I selected a new vehicle. It was a very good experience. Hernan listened actively to my needs, was very knowledgeable about the features and benefits of the vehicles for sale and was very attentive, making great alternative suggestions and helping me think through what I really wanted! I drove away in a brand new car that day with a big smile on my face! Thank you!

Just dropped car off for the recall we work. Finish experience tomorrow! Sorry I didn't get right back with my review, been busy, anyway Autohaus VW fixed all the recalls, charged me absolutely nothing, and it was done by noon! The mechanics are friendly and fast, no problems with their service whatsoever!! They even drove the car right to me as I waited outside after getting paperwork. Lady in office, also very friendly!! Great experience! Kind of makes me glad I purchased a VW!

Searching, researching, analyzing & deciding on my daughters first car (used), on a budget, has been frustrating..but Autohaus of Lancaster has a good quality selection of used & certified vehicles. Salesman Steve Laporte was a pleasure to work with, he was able to listen to our needs & stay within our means, on what we feel is a great deal and a solid car! *bonus: came with a 3month/ 3,000 mile warranty* Definitely recommend! JB

I had a great experience at this dealership with Hernan Diaz-Egg. Hernan helped me to understand the in’s and out’s of my 2019 Audi A8L. Hernan went over and above to go out his way, to answer my questions and assist with professional advice for upkeep of this vehicle. Thank you!!

Just bought my first Audi two months ago from Autohaus Lancaster. I couldn’t have gotten a better salesman than Hernan. He was knowledgeable and listened to what I wanted. There wasn’t any pressure or rush to buy and he was an all around pleasure to work with. Once I made my mind up a week later, the buying process was quick and easy. This won’t be my last Audi. Hernan and Autohaus Lancaster have a customer for life.

I live in San Diego CA. and decided I wanted to get a Jetta TDI. I had one before and it was a great car. I spent several weeks searching on-line nation wide, and found one with 23k miles at Autohaus Lancaster. Barbara Aucker answered my questions, personally inspected the car, and noted one very minor, almost unnoticable scratch on the trunk lid. I flew to Philidelphia, inspected the car, and it was in excellent condition as represented. I drove it 3,400 miles on the way back to San Diego, I couldn't be happier with my purchase, as well as ...

Highly recommend this place. Honest and great communication. Will be taking my Porsche here from now. Also shout out to Dakota for being fantastic.

We are extremely happy of our new Cayenne coupe purchase at Autohaus, we live out of state, it was a sight un-seen purchase, everyone at the dealership was so helpful specially our sales associate, Jimmy, he made sure this buying process goes as smoothly as possible, we love our Cayenne coupe, thank you!

I have been a VW client of Autohaus Lancaster since 2015 and this is the first time I am posting a review. The service team is incredible and my gratitude to Tim Moore, service specialist. I have supreme confidence in the Autohaus team. Yearly inspections - I'm in and out; headlamp dies - swing by - I'm in and out. And last night, my car battery died after a solid 7 years of work.... dropped off my car and within 45 minutes, I had a new battery, warranty and confidence. Everybody's experience is different, but mine seems to be constant. ...

I would like to say thanks to Hernan for assisting me with my car buying experience. Hernan was a great help and replied quickly to all the questions I had. I highly recommend Hernan as he is very professional!

I was very nervous about the whole car buying process! Hernan “H” made it stress free. He was able to get me exactly what I wanted with no nonsense.

I want to say thanks to Hernan! Who went above and beyond so I can get the car that I wanted! His strive to help people to get what they want is extraordinary high. Highly recommended to everyone who is willing to buy a vehicle at AUTOHAUS. Thanks MR. H

My Audi buying experience with Tony Babcock was outstanding; by far the best buying experience which I’ve ever had. I found the car I wanted on Autohaus’ online inventory, called and spoke with Tony, and the the entire process was rapid and completely focused upon making sure Autohaus made my experience positive. Thank you, Tony, for your sincere excitement about me getting the car I wanted. Bringing the car into the showroom to display it for me when coming in to pick it up was also a nice touch! Thanks, also, to Jacob Wanner and Robert Bonsall for their ...

I am beyond impressed and pleased with the service I received! I was greeted at the door and directed to speak with "H" who went above and beyond to ensure I left with the car of my dreams! Thank you H!!!!!! Such a great agent!

The #1 dealer I go to for my Porsche, Volkswagen and Audi needs!! 🇩🇪 🏆 Beautiful new showrooms and service areas! I recommend you check ✔them out asap!👍👍

Great experience! We have actually bought 2 cars in the past couple of years......they really work hard at offering the best price and earning your business. Steve is great at making you feel comfortable with the buying process.

Picked up some VW parts here.

Beautiful catmrs Excellent salespeople

Professional, friendly & timely service

This is my second experience with Autohaus. First with Byron at VW (who was great) and this time with Hernan at Audi. Hernan was so responsive! I was able to text anytime I had a question or needed anything. He made the process easy. I have never had a poor experience at this dealership!

Great place awsome staff!!

I was highly impressed with the professionalism of every employ I spoke with at Autohaus Lancaster. There knowledge was on point of each and every car through out their lot. I test drove multiple vehicles to find the one that suited me best. H stayed 2 hours past closing just to make sure I got what I needed. They did not try to up sell any services like some dealerships do. H was a wonderful sales person and I would recommend anyone looking for an Audi to contact him.

Wife and I after much research decided that we wanted to purchase a 2018 Audi A4 after test riding it locally. She however was dead set on certain exterior and interior colors which were not in the dealers stock so I went online to Autotrader and found it 3.5 hrs away in this dealership. We were very fortunate to have Hernan or “H” as he is called answer my first inquiry. He is a most pleasantly spoken, polite and knowledgeable salesperson who was most helpful during all stages of the sale. When we arrived we pulled out front and to our surprise ...

I recently bought a 2017 Audi Q7 from Autohaus. Anthony Petrillo was kind, patient and extremely accommodating throughout my decision making process. In addition to accommodating all my requests, he communicated well with me, even when he wasn’t working, to make sure I was satisfied! 5 star rating for the service and purchase!

Jimmy Kompotiatis was just a pleasure to deal with. I looked at least at 4-5 other cars (Turbo S!) and dealers and by far Jimmy’s transparency, attention to detail and professionalism was the difference. Seamless experience. Don’t hesitate to go see him!

I was referred to Hernan by a previous buyer who had a great experience with him. I'm located in Philadelphia so even before visiting, I called and spoke with H over the phone. I was immediately impressed with his professionalism and dedication to getting me the best deal on the exact car I wanted. He was extremely diligent and worked quickly to get everything squared away. Despite a day of hiccup (my absent mindedness to no fault of him) H and the whole AutoHaus team worked with me to still get me in the car that day. I could ...

Clear communication throughout your service experience. Just be aware of them constantly trying to do more than you had originally requested, if all offers are accepted your garage bill will be alarming.

Really good experience purchasing my first car, really recommend Steve Laporte. Did everything in his power to help me out and never once felt rushed or pressured.

Huge thank you to Jimmy and the Autohaus team for a fantastic leasing experience. I absolutely love my new Macan. Jimmy was patient, non-pressuring and really worked with me to make sure I got exactly what I wanted. Super happy customer!

I had the pleasure of working with Hernan Diaz-Egg. The transaction could not have been better. No pressure just a straight forward conversation that went very smoothly.

Had the pleasure of working with Hernan in the purchase of our new A4. This is the 3rd Audi we bought with his help. He is friendly, knowledgeable and was able to get us a deal we were comfortable with. You are lucky to have a salesman like Hernan.

Had a great experience w/ Chuck & Colin at Autohaus Lancaster. I took an amtrak from nyc to look at a 2015 Jaguar F Type R. Chuck picked me up right from a station nearby. The car is beautiful and was a fair price. Drove right out of the showroom same day. Extremely enjoyable experience, smooth, no bs. Extremely happy with the purchase, will definitely recommend in the future!

I went online looking for an Audi Roadster for my wife and found the vehicle she preferred at Audi of Lancaster. I made a call and spoke with Hernan ("H") in sales. Within a very short time we arrived at a deal. Hernan also helped me to identify a quality transportation option to ship the car to our home in California. Colin in the commerce department also made things very simple to close the deal remotely. All in all, I was really impressed with the buying experience and very lucky to have connected with Hernan, who really looked ...

Hernan was great to work with. He answered all of my questions and said to call him anytime if I needed something. He also came in on his day off for the delivery. I would definitely buy from Hernan and Autohaus again.

I purchased my Jetta used over 10 years ago from Autohaus and have never taken it anywhere else for service. The car has served me very well and I have not had any issues with it other than normal wear and tear. Everyone at Autohaus...from scheduling to check-in to service to check-out...are fantastic. The work is always done well.

Amazing experience at this Audi dealership. Very open, friendly and experienced staff. Would definitely recommend this place. Hernan Diaz-Egg is one the best Sales Consultant out there..

My wife and I just purchased a CPO Audi Q7 making it the third vehicle we have purchased from Hernán at Autohaus. The dealership is beautiful and has a vast and ever changing selection of vehicles. As a car enthusiast, I have purchased many cars from many different people. Hernán and Autohaus are unlike any other. Hernán is knowledgeable, proactive, and helpful but maintains a low pressure shopping experience. Communication is excellent, no questions go unasked or unanswered. The experience at Autohaus is excellent from sales to service. Colin in finance was also wonderful to work with ...

H you are the man. Thank you for your approach. I enjoy buying from you and from Audi of Lancaster. This is my second car and want be the last.

First time there, and the lady there (Body Shop) seemed very efficient and professional, knew what i was there for right away and had all the answers to my questions and concerns

Being a wife to a mechanic who loves his Volkswagens is very intimidating when you are looking for a new car at a dealership. However, Barb was nothing but wonderful. From the very start, she provided information about the car I was looking at to my husband and answered all his questions. Barb made you feel like you where connecting with a long time friend who you haven’t seen in a while. She really knew her stuff. George was also fantastic. He was very knowledgeable and made the signing of paperwork not boring. Him and my husband talked about ...

I live on the West Coast and bought an Audi SQ7 from Audi Lancaster and worked with Hernan Diaz-Egg, or "H" as he likes to be called. It was a true pleasure working with him- he was extremely responsive, always available, and made the entire process smooth and straightforward. He is a straight-shooter who is very customer service-oriented. I have bought and sold many cars, and would have no reservations about working with H again, which I certainly cannot say for most of people I have worked with in my car-buying experiences.

I live in Florida. Initially skeptical about buying a car long distance without even looking in person, driving it or even meeting the salesperson/ dealership. To my delightful surprise, the entire experience was quite painless, efficient, and fast. It helped that Jimmy, the salesperson was on top of things and mediated the transaction efficiently. It was also quite pleasant that the finance department was , unlike most dealers, very down to hearth , not pushy, and diligent. Thumbs up to Jimmy, finance department and the manager of Autohaus of Lancaster!

Great experience from start to finish with the team at Autohaus Lancaster. Barbara was wonderful to work with. Made things easy and painless and was professional and friendly throughout. Would definitely recommend looking here if you're in the market for a new vehicle. Thanks again guys!

Best customer service special and I recommend to ask for Hernan Diaz . Exelentes atenciones, servicio y calidad en los vehiculos , financiamiento y venta y compra de vehículos usados y nuevos😊

Had a great experience buying my first car with Charles! He made the process fast and easy. He even made sure my car was washed and had a full tank. 10/10 would recommend great customer service! 🙂

Hernan was a pleasure to work with and delivered on everything I asked for from Audi. He made the buying of my new S5 effortless and walked me through the full buying experience. This was not a normal sale as I live in Texas and not Pennsylvania. Hernan went above and beyond to get my car delivered to me in Texas. Thank you to Hernan and all the Audi team.

As a first-time Audi owner, I couldn’t have been more pleased with my experience. Hernan Diaz-Egg was very professional during the entire no-pressure, no-hassle process. Despite his busy day, he patiently made time to help guide me through learning and setting up some of the tech features on my new SQ5 (there are a lot of impressive features!) after the purchase was made and all papers signed. I drove away feeling confident with a fair deal and would highly recommend Hernan at Lancaster Autohaus for anyone interested in the market for a new car.

Charles with Autohaus' Uber Cool Used Cars helped us get behind the wheel of a great used vehicle. Smooth car buying experience and no pressure. Highly recommend.

I was not rushed or pressured and I was in and out. Barbara Auker helped me and made things go very smooth. She was super nice and didn't make me feel uncomfortable. I would buy a car here again.

I hate car shopping and getting vehicles serviced but man, the VW team has been easy to work with and polite. Easily the best service experience I've had.

Probably the best car buying experience I've had. H was very responsive and accomplished exactly what I wanted to happen over the phone and through email. We showed up and the show room was amazing and H and the finance manager were super nice and didn't try wasting our time with the typical dealership fluff. H was also very knowledgeable about our new car and was able to show us everything we had questions about and even a few neat things we didn't expect. I would definitely purchase a car from them again or recommend them to ...

Hernan Diaz-Egg did an excellent job helping us pick out a new Audi. We love our new A5. We would definitely recommend this dealer to everyone!

This Audi dealership is amazing! Hernan Diaz-Egg is an exceptional brand specialist. He helped us find yet another audi with incredible financing. Out of all of the area Audi dealerships, Autohaus also has the best service department. Thank you!!!

Jimmy was a great salesman to work with. I never felt rushed or pushed into something I didn’t want. He spend a lot of time explaining all the options I chose and kept me informed from the time the Cayenne was ordered through the delivery. I highly recommend you use him if you plan to purchase a Porsche. He will treat you right !

We recently purchased a used car from Autohaus and it was in excellent condition and the service was second to none. Ask for Hernan if you have a chance. He did a fantastic job. Thank you.

Great experience,, VW owner for many, many years. Tim is an excellent service advisor. Work was finished when promised. Highly recommend this dealership!

Car shopping can be stressful, but the team at Lancaster Autohaus was absolutely exceptional! They were honest, kind and cared more about finding the right fit for my husband and I than making the sale. We worked with Conner O’Hagan and could not have been happier with how he treated us and our car buying experience. We are so happy with our new Tiguan. Thanks Conner and the entire team!! We will be back...

Autohaus serviced and inspected my Audi, and when I got it back, it sparkled! I had been too busy to get it detailed lately, so that extra special service was really appreciated! Thank you!

Our experience at Autohaus Lancaster was incredible from the moment we walked in the door until we drove away in our new Atlas waving goodbye to our hero, Barbara!!!! Barbara proved to have our best interest at heart as she worked with her team and us to find the best fit for our future and lifestyle. Her bubbly personality, honesty, knowledge, and kindness blew us away. Never did we expect to have such a seamless and enjoyable car buying experience. We could not love our new car more and look froward to returning to Autohaus Lancaster and their incredible staff ...

Had a great experience with the Audi team, especially Anthony who was extremely helpful. Thank you!

Wonderful guys to deal with, pleasure buying from them and the car is phenomenal, used 2005 Turbo S. Thanks Jimmy/Dakota everyone who helped! Steve

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