Customer Testimonials

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Google May 17, 2021

Great experience! We have actually bought 2 cars in the past couple of years......they really work hard at offering the best price and earning your business. Steve is great at making you feel comfortable with the buying process.

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Google May 16, 2021

Picked up some VW parts here.

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Google May 15, 2021

Beautiful catmrs Excellent salespeople

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Google May 6, 2021

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Google May 5, 2021

Professional, friendly & timely service

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Cars May 4, 2021

This is my second experience with Autohaus. First with Byron at VW (who was great) and this time with Hernan at Audi. Hernan was so responsive! I was able to text anytime I had a question or needed anything. He made the process easy. I have never had a poor experience at this dealership!

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Google May 4, 2021

Great place awsome staff!!

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Cars May 3, 2021

I was highly impressed with the professionalism of every employ I spoke with at Autohaus Lancaster. There knowledge was on point of each and every car through out their lot. I test drove multiple vehicles to find the one that suited me best. H stayed 2 hours past closing just to make sure I got what I needed. They did not try to up sell any services like some dealerships do. H was a wonderful sales person and I would recommend anyone looking for an Audi to contact him.

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Cars May 3, 2021

Wife and I after much research decided that we wanted to purchase a 2018 Audi A4 after test riding it locally. She however was dead set on certain exterior and interior colors which were not in the dealers stock so I went online to Autotrader and found it 3.5 hrs away in this dealership. We were very fortunate to have Hernan or “H” as he is called answer my first inquiry. He is a most pleasantly spoken, polite and knowledgeable salesperson who was most helpful during all stages of the sale. When we arrived we pulled out front and to our surprise ...

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Google Apr 30, 2021

I recently bought a 2017 Audi Q7 from Autohaus. Anthony Petrillo was kind, patient and extremely accommodating throughout my decision making process. In addition to accommodating all my requests, he communicated well with me, even when he wasn’t working, to make sure I was satisfied! 5 star rating for the service and purchase!

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Google Apr 29, 2021

Jimmy Kompotiatis was just a pleasure to deal with. I looked at least at 4-5 other cars (Turbo S!) and dealers and by far Jimmy’s transparency, attention to detail and professionalism was the difference. Seamless experience. Don’t hesitate to go see him!

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Cars Apr 26, 2021

I was referred to Hernan by a previous buyer who had a great experience with him. I'm located in Philadelphia so even before visiting, I called and spoke with H over the phone. I was immediately impressed with his professionalism and dedication to getting me the best deal on the exact car I wanted. He was extremely diligent and worked quickly to get everything squared away. Despite a day of hiccup (my absent mindedness to no fault of him) H and the whole AutoHaus team worked with me to still get me in the car that day. I could ...

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Google Apr 19, 2021

Clear communication throughout your service experience. Just be aware of them constantly trying to do more than you had originally requested, if all offers are accepted your garage bill will be alarming.

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Google Apr 16, 2021

Really good experience purchasing my first car, really recommend Steve Laporte. Did everything in his power to help me out and never once felt rushed or pressured.

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Google Apr 15, 2021

Huge thank you to Jimmy and the Autohaus team for a fantastic leasing experience. I absolutely love my new Macan. Jimmy was patient, non-pressuring and really worked with me to make sure I got exactly what I wanted. Super happy customer!

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Cars Apr 11, 2021

I had the pleasure of working with Hernan Diaz-Egg. The transaction could not have been better. No pressure just a straight forward conversation that went very smoothly.

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Google Apr 9, 2021

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Google Apr 6, 2021

Does it get any better? No! Autohaus of Lancaster, Inc is great! I buy and sell cars alot just because I like them. I have had experience with many dealerships and many salesmen over the years. My salesman, Dean Fry, could not have been any better. Easy going; easy to speak with; knowledgeable; super accommodating regarding scheduling; just a nice fellow. I never felt an ounce of pressure and they bent over backwards to make my buying experience easy and convenient. And to top it all off, I got a great deal on my Porsche Macan. After avoiding Porsches for ...

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Google Apr 6, 2021

I had my 2017 Jetta’s hood painted from the body shop and was very pleased with the results.

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Cars Apr 6, 2021

Had the pleasure of working with Hernan in the purchase of our new A4. This is the 3rd Audi we bought with his help. He is friendly, knowledgeable and was able to get us a deal we were comfortable with. You are lucky to have a salesman like Hernan.

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Google Apr 3, 2021

Had a great experience w/ Chuck & Colin at Autohaus Lancaster. I took an amtrak from nyc to look at a 2015 Jaguar F Type R. Chuck picked me up right from a station nearby. The car is beautiful and was a fair price. Drove right out of the showroom same day. Extremely enjoyable experience, smooth, no bs. Extremely happy with the purchase, will definitely recommend in the future!

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Cars Apr 2, 2021

I went online looking for an Audi Roadster for my wife and found the vehicle she preferred at Audi of Lancaster. I made a call and spoke with Hernan ("H") in sales. Within a very short time we arrived at a deal. Hernan also helped me to identify a quality transportation option to ship the car to our home in California. Colin in the commerce department also made things very simple to close the deal remotely. All in all, I was really impressed with the buying experience and very lucky to have connected with Hernan, who really looked ...

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Cars Apr 2, 2021

Hernan was great to work with. He answered all of my questions and said to call him anytime if I needed something. He also came in on his day off for the delivery. I would definitely buy from Hernan and Autohaus again.

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Google Apr 1, 2021

I purchased my Jetta used over 10 years ago from Autohaus and have never taken it anywhere else for service. The car has served me very well and I have not had any issues with it other than normal wear and tear. Everyone at Autohaus...from scheduling to check-in to service to check-out...are fantastic. The work is always done well.

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Cars Apr 1, 2021

Amazing experience at this Audi dealership. Very open, friendly and experienced staff. Would definitely recommend this place. Hernan Diaz-Egg is one the best Sales Consultant out there..

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Google Mar 27, 2021

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Google Mar 27, 2021

Thanks to Jimmy and Colin for a completely professional and challenging long-distance car acquisition involving multiple trades. You both made it easy and I am beyond satisfied with my P4S. The Porsche brand is lucky to have you.

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Cars Mar 25, 2021

My wife and I just purchased a CPO Audi Q7 making it the third vehicle we have purchased from Hernán at Autohaus. The dealership is beautiful and has a vast and ever changing selection of vehicles. As a car enthusiast, I have purchased many cars from many different people. Hernán and Autohaus are unlike any other. Hernán is knowledgeable, proactive, and helpful but maintains a low pressure shopping experience. Communication is excellent, no questions go unasked or unanswered. The experience at Autohaus is excellent from sales to service. Colin in finance was also wonderful to work with ...

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Cars Mar 24, 2021

H you are the man. Thank you for your approach. I enjoy buying from you and from Audi of Lancaster. This is my second car and want be the last.

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Google Mar 23, 2021

First time there, and the lady there (Body Shop) seemed very efficient and professional, knew what i was there for right away and had all the answers to my questions and concerns

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Google Mar 22, 2021

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Google Mar 19, 2021

Being a wife to a mechanic who loves his Volkswagens is very intimidating when you are looking for a new car at a dealership. However, Barb was nothing but wonderful. From the very start, she provided information about the car I was looking at to my husband and answered all his questions. Barb made you feel like you where connecting with a long time friend who you haven’t seen in a while. She really knew her stuff. George was also fantastic. He was very knowledgeable and made the signing of paperwork not boring. Him and my husband talked about ...

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Cars Mar 2, 2021

I live on the West Coast and bought an Audi SQ7 from Audi Lancaster and worked with Hernan Diaz-Egg, or "H" as he likes to be called. It was a true pleasure working with him- he was extremely responsive, always available, and made the entire process smooth and straightforward. He is a straight-shooter who is very customer service-oriented. I have bought and sold many cars, and would have no reservations about working with H again, which I certainly cannot say for most of people I have worked with in my car-buying experiences.

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Google Feb 26, 2021

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Google Feb 23, 2021

I live in Florida. Initially skeptical about buying a car long distance without even looking in person, driving it or even meeting the salesperson/ dealership. To my delightful surprise, the entire experience was quite painless, efficient, and fast. It helped that Jimmy, the salesperson was on top of things and mediated the transaction efficiently. It was also quite pleasant that the finance department was , unlike most dealers, very down to hearth , not pushy, and diligent. Thumbs up to Jimmy, finance department and the manager of Autohaus of Lancaster!

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Google Feb 22, 2021

Great experience from start to finish with the team at Autohaus Lancaster. Barbara was wonderful to work with. Made things easy and painless and was professional and friendly throughout. Would definitely recommend looking here if you're in the market for a new vehicle. Thanks again guys!

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Cars Feb 17, 2021

Best customer service special and I recommend to ask for Hernan Diaz . Exelentes atenciones, servicio y calidad en los vehiculos , financiamiento y venta y compra de vehículos usados y nuevos😊

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Google Feb 11, 2021

Had a great experience buying my first car with Charles! He made the process fast and easy. He even made sure my car was washed and had a full tank. 10/10 would recommend great customer service! 🙂

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Google Feb 11, 2021

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Cars Feb 5, 2021

Hernan was a pleasure to work with and delivered on everything I asked for from Audi. He made the buying of my new S5 effortless and walked me through the full buying experience. This was not a normal sale as I live in Texas and not Pennsylvania. Hernan went above and beyond to get my car delivered to me in Texas. Thank you to Hernan and all the Audi team.

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Cars Feb 1, 2021

As a first-time Audi owner, I couldn’t have been more pleased with my experience. Hernan Diaz-Egg was very professional during the entire no-pressure, no-hassle process. Despite his busy day, he patiently made time to help guide me through learning and setting up some of the tech features on my new SQ5 (there are a lot of impressive features!) after the purchase was made and all papers signed. I drove away feeling confident with a fair deal and would highly recommend Hernan at Lancaster Autohaus for anyone interested in the market for a new car.

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Google Feb 1, 2021

Charles with Autohaus' Uber Cool Used Cars helped us get behind the wheel of a great used vehicle. Smooth car buying experience and no pressure. Highly recommend.

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Google Jan 30, 2021

I was not rushed or pressured and I was in and out. Barbara Auker helped me and made things go very smooth. She was super nice and didn't make me feel uncomfortable. I would buy a car here again.

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Google Jan 27, 2021

I hate car shopping and getting vehicles serviced but man, the VW team has been easy to work with and polite. Easily the best service experience I've had.

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Cars Jan 27, 2021

Probably the best car buying experience I've had. H was very responsive and accomplished exactly what I wanted to happen over the phone and through email. We showed up and the show room was amazing and H and the finance manager were super nice and didn't try wasting our time with the typical dealership fluff. H was also very knowledgeable about our new car and was able to show us everything we had questions about and even a few neat things we didn't expect. I would definitely purchase a car from them again or recommend them to ...

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Cars Jan 25, 2021

Hernan Diaz-Egg did an excellent job helping us pick out a new Audi. We love our new A5. We would definitely recommend this dealer to everyone!

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Google Jan 25, 2021

This Audi dealership is amazing! Hernan Diaz-Egg is an exceptional brand specialist. He helped us find yet another audi with incredible financing. Out of all of the area Audi dealerships, Autohaus also has the best service department. Thank you!!!

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Google Jan 25, 2021

Jimmy was a great salesman to work with. I never felt rushed or pushed into something I didn’t want. He spend a lot of time explaining all the options I chose and kept me informed from the time the Cayenne was ordered through the delivery. I highly recommend you use him if you plan to purchase a Porsche. He will treat you right !

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Cars Jan 22, 2021

We recently purchased a used car from Autohaus and it was in excellent condition and the service was second to none. Ask for Hernan if you have a chance. He did a fantastic job. Thank you.

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Google Jan 19, 2021

Great experience,, VW owner for many, many years. Tim is an excellent service advisor. Work was finished when promised. Highly recommend this dealership!

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Google Jan 10, 2021

Car shopping can be stressful, but the team at Lancaster Autohaus was absolutely exceptional! They were honest, kind and cared more about finding the right fit for my husband and I than making the sale. We worked with Conner O’Hagan and could not have been happier with how he treated us and our car buying experience. We are so happy with our new Tiguan. Thanks Conner and the entire team!! We will be back...

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Google Jan 8, 2021

Autohaus serviced and inspected my Audi, and when I got it back, it sparkled! I had been too busy to get it detailed lately, so that extra special service was really appreciated! Thank you!

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Google Jan 2, 2021

Our experience at Autohaus Lancaster was incredible from the moment we walked in the door until we drove away in our new Atlas waving goodbye to our hero, Barbara!!!! Barbara proved to have our best interest at heart as she worked with her team and us to find the best fit for our future and lifestyle. Her bubbly personality, honesty, knowledge, and kindness blew us away. Never did we expect to have such a seamless and enjoyable car buying experience. We could not love our new car more and look froward to returning to Autohaus Lancaster and their incredible staff ...

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Google Jan 1, 2021

Had a great experience with the Audi team, especially Anthony who was extremely helpful. Thank you!

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Google Dec 28, 2020

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Google Dec 20, 2020

Purchased my second Porsche from Jimmy @ Autohaus Porsche. Always accommodating and knowledgeable. Loving our new CAYENNE GTS. Thanks again, George Tzanakakis

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Google Dec 20, 2020

2 months ago I leased a 2020 Jetta from Barb! My experience was nothing but excellent! They got me right where I wanted to be with my payments, and I really love my car! Recently had the chance to drive it in the snow, and it was awesome! Highly recommend going here!

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Google Dec 11, 2020

Considering we are 50 miles from Lancaster and the majority of communication was via phone/text, working with Barbara Auker was hands down one of the best experiences my wife and I have had in purchasing a car! Barbara was so kind, diligent in helping us find the right vehicle as well as working with us on the final deal. You can tell this dealership cares. There was never any pressure one way or another, and we are extremely happy with our new VW from Autohaus Lancaster!

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Cars Dec 10, 2020

Okay, so if you are toying with the idea of buying a new or used Audi, contact Hernan Diaz-Egg. He's a great guy and will work with you, not against you. And no, he isn't a relative. Super experience buying my new 2021 A5 Cab in rocking red.

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Google Dec 7, 2020

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Google Dec 5, 2020

I recently purchased a 2020 Jetta. My salesperson Byron went above and beyond to ensure I received best deal. The buying experience overall was great!

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Cars Dec 4, 2020

This is our second Audi from Autohaus. Knowledgeable staff made the process relatively painless plus they serviced our Q3 so that we could avoid a second trip. Thank you for the extra effort.

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Google Dec 4, 2020

There is no other dealer we would rather deal with. All of our friends and family will be referred to them. Tom Warner, Chad Block, and Jimmy Kompotiatis are absolutely fantastic.

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Cars Dec 2, 2020

Yesterday I came to see and drive a used Audi I'd seen on their website. The agent was very friendly and helpful, and made the whole process easy and enjoyable. He was both knowledgeable and helpful, and arranged an excellent trade-in for my former car. I was able to go home with the car a few hours after I arrived! I was also impressed by the facilities and the great old car collection.

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Google Nov 30, 2020

I worked with Jimmy and had a great experience. He was accommodating of my difficult schedule and very responsive. Also, the dealership itself was beautiful and driving roads around the dealership were a wonderful opportunity to test drive the cars. I highly recommend both Jimmy and Autohaus Lancaster.

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Google Nov 28, 2020

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Google Nov 27, 2020

Anthony was my car salesman and he was amazing! He was willing to work with me and was fair. Never overbearing and was diligent in trying to get me a used car and showed me other options as well. 10/10 even though I did not purchase the car, but still had an amazing experience. Anytime I have come up here for service they are always polite and make sure my older model is perfect before I even leave the lot! Thanks Anthony and the Autohaus team.

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Cars Nov 27, 2020

Recently bought our second Audi from Hernan, and once again it was a clear, straightforward process at a fair price. The quality of their used cars is excellent, and I’ve had zero issues. Thanks again Hernan!

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Google Nov 24, 2020

Great service. Morgan was excellent

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Google Nov 24, 2020

Excellent customer service and buying process. The employees, such as Hernan, truly go above and beyond (answered texts & emails after business hours). I would definitely recommend visiting here if their inventory has vehicles you are interested in.

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Google Nov 24, 2020

Jimmy was absolutely wonderful! He worked very hard to find the perfect Porsche for me and was exceptionally responsive to my questions and inquiries throughout the process. A top notch experience from start to finish. I would highly recommend. Thank you!

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Google Nov 23, 2020

I bought my 2020 Jetta from Ms. Auker. She was wonderful and provided me all of the knowledge I needed before hand to make my decision. The deals here are amazing. Within 24 hours they provided me with a proposal that I could not pass up. If you're looking for a lot of car and excellent customer service then look no further than with Ms. Auker and Autohaus Lancaster.

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Google Nov 21, 2020

Chad Block and Jimmy Kompotiatis at Autohaus made my recent purchase really enjoyable. This is the second time I have bought a car from them and will not be going anywhere else, including routine service and maintenance. Chad and Jimmy are extremely knowledgeable about the inventory and were able to provide insight as Porsche owners, as well. Bottom line, they continue to exceed even my own exceedingly high expectations and I am already looking forward to the next one!

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Cars Nov 15, 2020

I called to speak with a salesman and Hernan called me back within 10 minutes. Told him what I was looking for and what type of financing I was wanting and he was on top of it. Got my trade in info and had a price right away without looking at mine. He said he will get me the deal I want and he did. This was my second experience with Autohaus. First time was with Volkswagen and this time I got An Audi and I’m very happy with it. Thanks Hernan for making it happen.

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Cars Nov 12, 2020

I am very pleased with my experience. Hernan was awesome to work with. He provided excellent customer care throughout the entire car buying process. I highly recommend working with Hernan.

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Google Nov 6, 2020

We just purchased a pre-owned Boxster. Autohaus Lancaster Porsche went over it from top to bottom to make sure it was in A-1 shape so we could buy with confidence. (We actually thought it was new when we first saw it!) Our Brand Specialist, Jimmy Kompotiatis could not have been better. While he was anxious to make a sale, it was truly consultative with no arm twisting. Once we made a decision to buy, Jimmy streamlined every step of the way. And we are stunned that we owned the vehicle within 24 hours of first seeing it.

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Google Nov 5, 2020

From initial contact to delivery I could not have been happier to have worked with Jimmy. As a remote buyer I appreciated his quick communication and transparency about the pre-owned car's condition. It's rare when your expectations are exceeded but mine were and I hope to do business with them again!

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Google Oct 28, 2020

Attentive and willing to help!

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Cars Oct 28, 2020

We were totally satisfied with Hernan who gave us a great price for our leased and was very patient as I was working with my daughter in Tampa to replace her expired lease. We can't thank him enough!

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Cars Oct 26, 2020

Hernan got us the exact Q5 we wanted and went above and beyond to make sure we got exactly what we wanted. We were able to sign most of the deal over the internet and pick the car up and leave with all the timely stuff being done. He cares so much for the customer and that is something you don’t see much these days. Thanks for putting us in the great Audi Q5 for a great price. Go see Hernan at auto haus Lancaster if you want a great buying or leasing experience.

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DealerRater Oct 10, 2020

Wonderful guys to deal with, pleasure buying from them and the car is phenomenal, used 2005 Turbo S. Thanks Jimmy/Dakota everyone who helped! Steve

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Google Oct 7, 2020

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Cars Oct 5, 2020

I was very please with my experience buying a vehicle at Autohaus. Hernan was very helpful and worked to make sure I was satisfied. I love my new Q5!

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Cars Oct 4, 2020

What a phenomenal experience at Autohaus Lancaster. After a terrible experience at my local Audi dealership in Michigan, I decided to give Audi another try through an out of state location, and I'm extremely grateful I did. I can't thank Hernan enough for the quick, easy, and professional experience. Unfortunately great customer service is tough to come across these days, however, Hernan exceeded all expectations and I can't thank him enough. I would highly recommend Hernan to all my friends and family!

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Google Oct 4, 2020

What a phenomenal experience at Autohaus Lancaster. After a terrible experience at my local Audi dealership in Michigan, I decided to give Audi another try through an out of state location, and I'm extremely grateful I did. I can't thank Hernan enough for the quick, easy, and professional experience. Unfortunately great customer service is tough to come across these days, however, Hernan exceeded all expectations and I can't thank him enough. I would highly recommend Hernan to all my friends and family!

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Google Oct 4, 2020

In the past month I have done tons of research in choosing the best car for my needs and as a first time car buyer, I must say that Steve Laporte and George Goodling made the decision very easy. Steve was an absolute delight to talk to and had the 2020 Volkswagen Jetta available the very next day exactly the way I wanted. George was very helpful in choosing the best method in purchasing the Jetta and made the finalization of the sale a breeze. I really can’t thank them enough. The experience was so amazing that I can’t ...

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Google Oct 3, 2020

Great experience shopping for a used Audi.. Great communication and thorough explanation of the features of the car by Tony B.. .. The car was serviced at the 55,00 mile level and new brakes and fluid change.. all done before putting on the lot. I feel I got a fair price and I love the car.. a full tank of gas, plus a curtesy delivery ( I live an hour away) topped of an excellent customer experience.

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Google Oct 1, 2020

Courtious, treat people with respect,service manager was awesome, couldn't any better than that,,thanks

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Google Oct 1, 2020

The sales team is great, especially Conner. He made sure to detail the car and it had a full tank of gas. I initially had some trouble but someone reached out to me and made sure that everything worked out. Overall, I’m really happy with my purchase.

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Google Sep 29, 2020

I have been trying to find a way to fix my horn for my 2001 VW Jetta for the past 3 months. Ryan was the man that helped me figure out a way to fix this in less than 15 minutes. Very simple and very cheap way to fix it. He was very professional and happy to help. He seemed intrigued with the situation because he has never seen this before. I highly recommend this organization for their professional help and service. Thank you!

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Google Sep 27, 2020

My husband and i had the honor of working with Barbara Auker for our new Volkswagon Tiguan and she was absolutely amazing to work with and our experience with her and the team were better then i ever expected! She was on top of everything, she helped make the process so easy and worry free! Hands down will i tell anyone in the market for a car to visit her and this place! Barbara was so helpful and on top of it all! Amazing place!!! Thanks Barbara for everything you did!!

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Google Sep 26, 2020

My experience with VW service was fantastic. I worked with Vince and he communicated with me and he let me know things they found wrong with my Touareg. It took them a while to get it finished, but that was fine because of the communications. I just wanted everything fixed while it was there. I’d take my vehicles back there anytime they need repair. A+++ Service!!

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Cars Sep 24, 2020

I called Autohaus of Lancaster about a used car they had for sale. I spoke with Hernan. He set up an appointment time and had the vehicle ready for my test drive before we arrived. After my test drive I found a couple things that needed attention. Hernan wasted no time in attacking the problem at hand. We had to wait a couple more days for the problem to be remedied, which was just do to the service department. After coming back up to test drive again Hernan fulfilled his promise and addressed the issues. We bought the car! Hernan ...

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Cars Sep 23, 2020

We worked with Hernan Diaz, and we had great shopping experience. Hernan made us feel so comfortable, and was very patient in answering our questions, and did not hesitate to go above and beyond to give us more options. He was very generous in allowing us to test drive multiple vehicles. At the time of the purchase, Hernan made sure that car was all ready for delivery and also helped us with the initial setup in the car. I would definitely recommend to work with Hernan.

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Google Sep 19, 2020

Absolute best Porsche buying experience in my years. Jimmy in Porsche sales was very helpful and knowledgeable and Colin the finance manager was patient and knowledgeable as well. Thanks again!

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Google Sep 18, 2020

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Cars Sep 16, 2020

I can't find enough good stuff to say about Hernan! I have recently purchased my 3rd (or maybe 4th) car from him. The only reason I don't remember which one, is because he makes the process so easy and seamless. Hernan answers texts promptly, handles paperwork in advance to allow for an easier experience for his customers, comes in on his days off when necessary, knows so much about every vehicle on their lot and makes you feel like you are the most important customer Audi has ever had. I have recently moved almost an hour away from ...

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Google Sep 5, 2020

What more can we say about autohaus Lancaster! They were amazing from start to finish in our car buying process. We were having extreme amount of difficulty with our local dealerships to obtain the exact model trim and color of the car that we wanted for various reasons. We happen to come upon that exact vehicle at this dealership while looking at their online inventory however they had sold it already. We contacted them just in case something fell through and even though they had sold that vehicle our sales person Barbara was persistent in Obtaining the vehicle from manufacturing ...

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Google Sep 1, 2020

Stopped by for some replacement onetime use bolts for my suspension install Thanks for your continued support of my build Also my service advisor Morgan was super clutch

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Cars Sep 1, 2020

We recently purchased a new car from Hernan Diaz-Egg at Autohaus Lancaster. It was a great experience. Hernan fully explained the pluses and minuses of the cars we were considering. We did not feel any pressure during the entire process. We would highly recommend Hernan.


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