Customer Testimonials

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Google Sep 28, 2020

My husband and i had the honor of working with Barbara Auker for our new Volkswagon Tiguan and she was absolutely amazing to work with and our experience with her and the team were better then i ever expected! She was on top of everything, she helped make the process so easy and worry free! Hands down will i tell anyone in the market for a car to visit her and this place! Barbara was so helpful and on top of it all! Amazing place!!! Thanks Barbara for everything you did!!

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Google Sep 28, 2020

I have been trying to find a way to fix my horn for my 2001 VW Jetta for the past 3 months. Ryan was the man that helped me figure out a way to fix this in less than 15 minutes. Very simple and very cheap way to fix it. He was very professional and happy to help. He seemed intrigued with the situation because he has never seen this before. I highly recommend this organization for their professional help and service. Thank you!

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Google Sep 26, 2020

My experience with VW service was fantastic. I worked with Vince and he communicated with me and he let me know things they found wrong with my Touareg. It took them a while to get it finished, but that was fine because of the communications. I just wanted everything fixed while it was there. I’d take my vehicles back there anytime they need repair. A+++ Service!!

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Cars Sep 24, 2020

I called Autohaus of Lancaster about a used car they had for sale. I spoke with Hernan. He set up an appointment time and had the vehicle ready for my test drive before we arrived. After my test drive I found a couple things that needed attention. Hernan wasted no time in attacking the problem at hand. We had to wait a couple more days for the problem to be remedied, which was just do to the service department. After coming back up to test drive again Hernan fulfilled his promise and addressed the issues. We bought the car! Hernan ...

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Cars Sep 23, 2020

We worked with Hernan Diaz, and we had great shopping experience. Hernan made us feel so comfortable, and was very patient in answering our questions, and did not hesitate to go above and beyond to give us more options. He was very generous in allowing us to test drive multiple vehicles. At the time of the purchase, Hernan made sure that car was all ready for delivery and also helped us with the initial setup in the car. I would definitely recommend to work with Hernan.

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Google Sep 19, 2020

Absolute best Porsche buying experience in my years. Jimmy in Porsche sales was very helpful and knowledgeable and Colin the finance manager was patient and knowledgeable as well. Thanks again!

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Google Sep 17, 2020
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Cars Sep 16, 2020

I can't find enough good stuff to say about Hernan! I have recently purchased my 3rd (or maybe 4th) car from him. The only reason I don't remember which one, is because he makes the process so easy and seamless. Hernan answers texts promptly, handles paperwork in advance to allow for an easier experience for his customers, comes in on his days off when necessary, knows so much about every vehicle on their lot and makes you feel like you are the most important customer Audi has ever had. I have recently moved almost an hour away from Autohaus Lancaster, ...

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Google Sep 5, 2020

What more can we say about autohaus Lancaster! They were amazing from start to finish in our car buying process. We were having extreme amount of difficulty with our local dealerships to obtain the exact model trim and color of the car that we wanted for various reasons. We happen to come upon that exact vehicle at this dealership while looking at their online inventory however they had sold it already. We contacted them just in case something fell through and even though they had sold that vehicle our sales person Barbara was persistent in Obtaining the vehicle from manufacturing ...

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Cars Sep 1, 2020

We recently purchased a new car from Hernan Diaz-Egg at Autohaus Lancaster. It was a great experience. Hernan fully explained the pluses and minuses of the cars we were considering. We did not feel any pressure during the entire process. We would highly recommend Hernan.

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