Customer Testimonials
Thorough service, good notes, and a commitment to make it right.
Really good relation with Keith. We came and talk with him to explain what we were looking for, and we found it quite similar, just 1.000$ dolars over, but it was a perfect car. If we stay for long time here in Lancaster, we'll repeat it for sure. Thanks!
There was a delay in getting parts but their body shop is excellent.
Great customer service!
great service
Our transaction moved right along, Keith always responded quickly to inquiries and with instructions.
I bought my Jaguar XF S from you guys 6 months ago. Great experience. Fast and smooth. I world come back again
Yes, outstanding customer experience from start to finish! I would highly recommend!!
Great service!
I so appreciate Kyle and all his helpfulness on my behalf!
great place. fast and clean.
Autohaus has amazing staff and service. I appreciate their efficiency and how willing they were to help me with the service for my VW. Truly great place!
I have never in all my years had better service experiences then what I consistently receive at Autohaus Lancaster from the Audi service/bodywork teams. Always top notch,honest, customer friendly and go way above and beyond. These people are the best of the best. A special thanks to Morgan, Chris and Phil this past week for taking care of me and my baby. Do not hesitate to trust them with your repair!
Everyone was pleasant and welcoming. Communication was excellent via text and in-person. The features of the different levels were clearly explained. Car was ready for delivery when I arrived early. Operation was expertly demonstrated and phone connected to car.
Kieth, a salesman, was AMAZING. Our car broke down, service was closed and he went over and above to help us in a very difficult situation!!
Run, don’t walk to Chuck for your next car. I would recommend him and the Autohaus to beginners and seasoned buyers. He handled us so professionally with none of the ‘shifty salesman’ behavior you may have experienced before anywhere else. Very classy, honest, fair, and thorough. Vivian the Volvo is a diamond in the rough. Thank you for everything!
I purchased a lot of cars over my 55 years. This has to be the best experience and transaction I've ever made. Charles (Chuck) Enyeart was an amazing sales consultant. He was prompt in answering my call, laid back while discussing the sale and honest which made our sales experience next level great! It went so well today, that I don't think I'll buy a car anywhere else. They have an amazing selection both new and used. The used car that we purchased today is like brand new. From first contact on the phone to sales transaction and ...
We love coming to Autohaus for our VW purchases, This is our second Tiguan and we also worked with the same sales associate Barb! Shes always a huge help and we are so thankful for our new Tiguan and the service we received! We will always recommend you guys!!
I went to VW in Mechanicsburg for emission waranty repairs. They were not busy as Lancaster VW. It was my mistake. I thought it should be same service... VW Mechanicsburg charged me around 150$ and called me we need more time to diagnose it, 400$ just to decide if it will be covered by waranty or not. I asked is that all or you might need more time? We might need more time to diagnose I do not know...Smoke screen with everything. The guy with earnings responded i met him later in person... I said thanks I will take the car ...
Except for the initial call to the insurance company, they took care of everything after that.
Very helpful
Excellent service and speed with completing the process. Extremely friendly people.
Accidentally posted 1 star in error. I have been getting my car serviced here for several years with great service. Tim Moore was my service tech for years and now it’s kyle and Steve. I also get friends vehicle serviced there for numerous years.
Quick, seamless process. Staff was calm patient and knowledgable.
The 40,000 mile service was completed with no problems. Still awaiting a return call re: resolution of radio and hatchback release issues.
Working with Steve was a breeze. He listened to my needs and helped us get to a comfortable place with our new car. Great experience!!
no waiting for appointment time. service done and car was washed
Great job
Good communication- quick service
Great service
Stephen was very helpful and took his time to explain everything. Really appreciate the knowledge and experience of the entire service staff.
Great
Everyone in the service department was accommodating,friendly,polite and efficient. the waiting area was clean and comfortable with complimentary coffee. I know the technicians worked hard to work on my car and did not keep me waiting any longer than necessary! I appreciate your service!
Honest affordable amazing customer service.. This is the only place i take my GTI
If you're into German cars, Autohaus is the place to go. Excellent selection, great staff and friendly service.
My wife and I had a fantastic experience! Our sales representative was Barbara Auker and she was phenomenal! She really knew the product she was selling, took her time with us and was okay at moving at our pace. Besides us really liking the vehicle, Barbara was a big reason we returned to Autohaus. When we decided to purchase our first Volkswagen, the process was quick and painless. This was the easiest vehicle we have ever bought. They found a vehicle for us in a timely manner, the entire staff was friendly and pleasant to be around and we felt ...
They were quick, expedient and thorough when explaining their findings! I felt like I could drive out of the building with all things resolved!
Barbara provided exceptional service making my buying experience one that I would highly recommend. She worked within my budget guidelines while really listening to what was most important to me. The showroom was very clean and welcoming. Excellent experience and I’m over the moon with my Tiguan.
Bought my 2019 vw Jetta 1.4t S today and man was it the easiest thing in the world to do . Steve Laporte made it super easy to buy my first certified preowned vehical and got me a decent offer on my trade in as well . Thanks again Steve and everyone at autohaus ! Will def return here for my next purchase!
I bought a high end Porsche CPO from out of state through my Salesman Dean and the Sales Manager Chad. Dean was super, taking videos and pictures of everything and anything I wanted to see, sending requested documentation, and throughly explaining the out of state processes he’s been involved in several times before. I finally boarded a plane to finalize the deal and was without any surprises - it was very smooth process. Dean was also extremely helpful in offering out of state logistic solutions, and was very patient and eager to assist through the process. Chad filled in ...
This is the second time taking our VW to Autohaus, and Kyle Frankhouser has been friendly and helpful both times. He even offered to take our car and have it washed upon pickup given that your car wash is down. Kyle has shown both times that he's first in class in friendly customer service.
I have only positive things to say about this dealership. I went on my lunch break to test drive a Tiguan. Steve, was absolutely amazing. So helpful and respectful. I brought my husband back the same day and we both loved the car and the way we were treated. We bought the car the next day. Everything was ready for us and all paperwork was done in a timely manner. We will only buy our VWs from this dealership now and will always work with Steve. This was the absolute best car buying experience my husband and I ever had. ...
Great service at Autohaus. I had my Audi A4 serviced here for years.
The work that was needed was done earlier than expected, ending up with me getting my car back much earlier than I was anticipating.
Had a good experience with sales and finance. However, I saw a service tech abuse my car driving it from the showroom to the parking lot when they thought I wasn't around.
Honest, through, and knowledgeable on the Porsche vehicles I was interested in. Dean Fry is an excellent sales person.
Each of the staff that I had contact with was friendly and helpful. The service was quick and efficient. The coffee was greatly appreciated!
So far I'm pleased with the service we have received.. They've been on point with finding and fixing issues we had with our Tiguan.. Would highly recommend
My vehicle went right in and was ready in a reasonable amount of time
Everyone was very helpful and kind.
10/10 I have only dealt with the Volkswagen service side, but I've had the best service of any previous dealership experience! They actually try to find and correct issues. My car is still under warranty, but I did not receive half as good service where I purchased my vehicle. I drive my car from Pittsburgh to have my car serviced here. The quality of service they offer here is above and beyond any other!
Chuck (and Otis) were great, friendly and knowledgeable. Seems like we are getting quality vehicle at very reasonable cost. We'll worth the travel from Baltimore
You're are doing very well. Nothing to complain about.
I chose an extra $35 charge to clean the car, which said the windows would be cleaned, the windows were not cleaned. No biggie, but it’s the difference between a 4 and a 5.
Byron was awesome at Lancaster Autohaus. Easy change from Tiguan to Atlas!
They were very friendly and in my opinion i got a really good deal.
The car was in for recall items, and they made it very easy to take care of them.
Always happy with the customer service at Autohaus, but the repair has not been completed yet as parts needed to be ordered. Pending notification that parts have arrived and are ready to finish the repair.
Got a flat on my SQ5 driving back to DC! Thankfully Autohaus was two exits away! Seppo and Chris in service did such an awesome job getting me a new tire so i get back on the road! Great customer service! Thank you both again!
Chad and the team are great to work with!
(Translated by Google) We bought a VW and HernanDiaz Egg attended us, he gave us a 10-star service, he guided us throughout the process, he let us know our best options, he was patient at all times and very professional, we are 100% satisfied and happy with our purchase, thanks Hernán (Original) Compramos un VW y nos atendió HernanDiaz Egg nos brindó un servicio 10 estrellas nos guió en todo el proceso nos dio a conocer nuestras mejores opciones fue paciente en todo momento y muy profesional estamos 100 % satisfecho y felices con nuestra adquisición gracias Hernán
The VW team is professional, thorough and so willing to go above and beyond for their customers.
H provided a wonderful experience and made the buying process extremely easy. Him and I have been working together to find the right car for me for a few months now and he has stayed consistent with his follow up! I don’t usually provide reviews, but in this case, his service and the service of Auto Haus Lancaster was worthy of a review! Thanks, H!
When I picked up my car I appreciated when they pulled the car around.
Salesperson Barb Auker was topnotch and paid attention to meeting my needs. George Goodling did a fantastic job with financing options
We first looked at a used Tiguan and took it for a test drive. We came to find we really enjoyed the new 2022 Tiguan. Our experience was excellent with all the Autohaus team members! Steve was our salesman and he was wonderful! Autohaus gave us a great trade-in value and top quality customer service.
Service representatives were very friendly and thorough. A pleasure to work with. Totally pleased with service performed. Thank you!
Thank you Autohaus for helping us purchase our next family car! Steve Laporte assisted us with a 2022 Tiguan and we are so happy with our new addition to our family! Thank you for excellent customer service!
Excellent customer service. Barb Auker is very knowledgeable, and made the experience painless. Thank you.
Good knowledgeable dealer
Autohaus did a great job facilitating my purchase of an ID.4-love the car. My "beef" is with VW and the requirement to buy this vehicle ONLINE. I refuse to buy anything online and feel uncomfortable buying a vehicle. Due to the process and VW's requirement, I needed a better mirror to accommodate my life style-now I have to invest additional monies for this equipment-not happy!
Thorough with communication.
Wonderful guys to deal with, pleasure buying from them and the car is phenomenal, used 2005 Turbo S. Thanks Jimmy/Dakota everyone who helped! Steve